What is a 3-year upgrade and how do I prepare for it?

• Two months before your three-year anniversary: We'll send you an email with information about the new hearing aids and their features. You're welcome to call or visit us if you have questions.
• One month before your anniversary: We'll send another email with a booking link. You can book through your Resonate dashboard or our website, or call us on 0800 737 662.

Step 1: Read your upgrade email

Take a look at the information we've sent about your new hearing aids. If there's anything you'd like explained, make a note of it and bring your questions to your appointment!

Step 2: Think about how your current hearing aids are working

Have a think about the places where your hearing aids work well and where you think they could improve.

For example, you might want better clarity in a busy café or find that phone calls could be easier to follow.

Step 3: Book your appointment

Use the booking link in your email or give our team a call on 0800 737 662 to arrange a time that suits you.

Your audiologist will:

1. Recheck your hearing to see if anything has changed.
2. Talk with you about how you've been getting on with your current hearing aids.
3. Programme your new hearing aids to suit your hearing.
4. Help connect them to your phone, if you'd like.
5. Show you how to use the new features.

Hearing aid technology changes over time, so your new pair may have features that weren't available when you received your previous hearing aids.

We'll explain what's different and how to use them before you leave.

If you have questions about your upcoming upgrade, call us on 0800 737 662. We're happy to talk through what to expect.