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Frequently asked questions


What makes Resonate so different from other hearing companies?

Other companies may want to sell you hearing aids; we want to do whatever’s best for your hearing health. It’s the reason we don’t offer gimmicks like ‘free hearing checks’ and instead focus on bringing you genuinely accessible solutions to transform your hearing. We offer the best value for hearing aids on the market, guaranteed.

I think I need hearing aids, why should I choose Resonate Unlimited?

We offer the best value for hearing aids on the market, guaranteed. Our monthly subscription model of payment, with a no-questions-asked returns policy, means you get immediate access to the very best hearing technology in the market without having to invest thousands of dollars up front. All servicing is free, and every three years, when you need an upgrade, we’ll help with that too, all at no extra cost.

It sounds too good to be true. How are you able to offer this when other hearing companies don’t?

As an independent New Zealand company, we’re not answerable to international shareholders so we can truly put you first. Our audiologists are some of the best in the business and choose to work with us because they back our solutions - they even helped design them.

For people who do need a hearing aid, you only offer one option: why is that?

It’s our driving ambition to always do what’s best for your hearing health. Our team constantly reviews the latest hearing tech available internationally, and currently, there is only one option that makes the grade for healthy ageing - the ReSound Nexia™ Rechargeable. We’re so confident that it will transform your hearing, our audiologists will fit you with a pair and let you walk out of our studio without any payment. And if for any reason, you find they’re not for you, you can bring them back anytime, no questions asked.

Free upgrades every three years?

Resonate won't sell you into your hearing aids and walk away. With us, you'll get the next generation of best tech every three years. Guaranteed.

Ear360 TM

Does this service represent value for money?

Absolutely! Designed exclusively in Aotearoa by one of our leading audiologists, Ear360 gives you a comprehensive picture of your hearing health and its impact on your wellness overall. Think of it as a molemap for your hearing.

Can any hearing clinic conduct the Ear360 service?

The Ear360 profile is unique to Resonate and all of our hearing professionals, audiologists and navigators are trained professionals. Your hearing is in expert hands with Resonate.

What is the nature of the follow-up once the Ear360 results are known?

Since the assessment includes sleep, balance and memory in addition to all of the key auditory elements, our recommendations will be fully personalised to your individual needs and circumstances. Your hearing healthcare is our priority.

Why does the Ear360 service cover so many elements?

Published research in the last few years has provided compelling evidence of the link between hearing and so much more than just hearing loss. For example, mild hearing loss doubles the risk of dementia. Lifelong health, wellness, and hearing are all interconnected.

Is the Ear360 tool widely used in the hearing healthcare sector?

Resonate is uniquely positioned to use this state-of-the-art method since our in-house experts have developed the system, using the very latest in scientific innovation and technology. Only Resonate can provide such a complete and confidential hearing health profile, using Ear360.

I don’t think I have a problem with my hearing. Do I need Ear360?

Absolutely. Think of Ear360 as a routine health check that’s important for your overall health and wellbeing. You may perceive that everything is OK, and it may well be, however Ear360 will give you clarity on how healthy your hearing really is. It also provides a record of your hearing health for the future. Once completed, your Ear360 impact map will be accessible to you at any time from your private Resonate dashboard.

Competitors offer free hearing tests. Why do you charge for your Ear360 appointment?

At Resonate, we want to empower our customers with the knowledge that helps them to live and age well. Ear360 looks at more than just your hearing abilities which is normally the only aspect checked at a traditional hearing clinic. Ear360’s 10-point hearing health profile gives you the full picture of your hearing health, giving you the power to make informed decisions on your road to healthy ageing. We believe equipping you with this knowledge is priceless. Book your appointment with us today. Our comprehensive assessments are sixty minutes, while free hearing checks and tests are often 10-15mins long with very basic information acquired.

Resonate Unlimited

What if I find I just don’t like wearing hearing aids?

Our supportive staff will help you 100% through the adjustment stage but we have a ‘no questions asked’ policy if you eventually decide you’d like to return your ReSound Nexia™ Rechargeable hearing aids.

How long should I carry on with trying to ignore my partial hearing loss?

The sooner you reach out for professional advice, the better for your overall health as well as your hearing. We now have irrefutable evidence of the link between hearing loss and healthy ageing. For example, a mild hearing loss doubles your risk of dementia.

Is it time-consuming to get hearing aids sorted and fitted?

Not at all. We have created a seamless journey where you can walk in and walk out with hearing aids on the day. We can do this, unlike other hearing care providers, because we put our customers at the heart of our business model. Once fitted, you can enjoy as much follow-up support as you need.

Why does Resonate not offer a wide range of different hearing aids?

We only want to offer the best hearing solution on the market – and we’re confident that our sustained research into the latest audio technology has found it in ReSound Nexia™ Rechargeable. By offering one type of hearing aid it also means that our audiologists are experts in the fitting and follow up of your hearing aid. Recent research confirms that audiological outcomes have been improved by a focus on a single product offering versus multiple brands and types.

What happens if my top notch/premium hearing aids get wet?

Our hearing aids are IP68 rated. This does not mean that we recommend diving or swimming while wearing your ReSound Nexia™ Rechargeable hearing aids. In the event that you do get your hearing aids thoroughly wet, contact us immediately for further advice.

What if it takes me ages to get used to wearing hearing aids?

You’re guaranteed our full and constant support, either in person or online, no matter how long (or short) your transition time proves to be. We’re here to help you get the most out of your hearing aids – and the enjoyment of a much richer life as a result.

What if I lose my hearing aids?

Don’t worry. We are here to help and make sure you get the support you need as quickly as possible. Contact your Resonate team and let them know. They will guide you through the process and can set you up with a temporary device while you wait on the outcome.

Would I be eligible for ACC funding?

You may be eligible for ACC funding towards hearing aids if your hearing loss was caused by working in a noisy job or a sudden accident that has damaged your hearing. Your Resonate Audiologist will assess your hearing and discuss if you are eligible to apply for ACC funding and explain the next steps. We provide a fully funded option regardless of your ACC funding level, or you can subscribe to our ACC assisted unlimited subscription which is $49 per month. Call 0800 737 662, email hello@resonatehealth.co.nz or book online.

Will the Whaikaha Ministry of Disabled People help me pay for hearing aids?

All adults over 16 years old living in New Zealand with permanent hearing loss who are New Zealand citizens or permanent residents and who do not qualify for funding from other sources are eligible for a subsidy of $511 per hearing aid once every six years. The Whaikaha Ministry of Disabled People have two types of funding for hearing aids: the Hearing Aid Funding Scheme and the Hearing Aid Subsidy Scheme. Depending on your circumstances and type of hearing loss, you may be able to get help from one of these schemes. Click here to find out more.

Where can I get a copy of the Whaikaha Ministry of Disabled People guide to getting hearing aids?

The guide is available here.

How much will my new hearing aids cost after any government subsidy is applied?

With your Unlimited subscription, we provide the best quality hearing aids at the best value in NZ, guaranteed. Our pricing is transparent and available in various sections of our website. If you would like a written quote from Resonate, please contact us at hello@resonatehealth.co.nz. Your $90 per month subscription includes the Whaikaha Ministry of Disabled People hearing aid subsidy which is valued at $1,022 (for two hearing aids). If you are not eligible for the hearing aid subsidy, you can still access the $90 per month subscription, by making a one-time payment of $1,022 at the time of your fitting.

Have subscription hearing aids been done before?

Hearing aid subscriptions are relatively new in New Zealand. At Resonate Health, our subscription service is a risk-free model. You'll only ever pay for what you use and nothing more. If you don't like your brilliant hearing aids, you can cancel anytime. No quibbles. No questions. No charges. Just bring them back. The subscription includes unlimited support, free maintenance and free upgrades at three years. At only $90 p/m, there is simply no better value for hearing aids on the market than Unlimited by Resonate, we guarantee it. Click here to check out our value slider to compare Unlimited pricing with other well-known providers.

How does a subscription service work?

In a subscription model, customers are charged on a recurring basis for a product or service. They choose how long they want to receive the product or offer, and most subscriptions provide the option to renew or cancel at any time. At Resonate, our subscription service is a risk-free model. You'll only ever pay for what you use and nothing more. If you don't like your brilliant hearing aids, you can cancel anytime. No quibbles. No questions. No charges. Just bring them back. The subscription includes unlimited support, free maintenance and free upgrades at 3 years. At only $90 per month, there is simply no better value for hearing aids on the market than Unlimited by Resonate. Click here to check out our value slider to compare Resonate Unlimited pricing with comparable competitors’ pricing.

What charges are associated with my Unlimited subscription?

Your subscription ($90 per month, subject to subsidy) will begin after your first month of use. We guarantee that you will have no further expenses associated with your hearing aids or follow-up appointments. This includes all fitting fees, appointments, repairs, maintenance, tubes/receivers, and domes (on a fair usage policy). Fair usage means you follow our instructions to maintain your hearing aids and you require no more than the average customer. In circumstances where there is any doubt, we will always work with you for the best solution. We only prescribe rechargeable hearing aids so there are no battery costs associated with your subscription.

Why would I subscribe to hearing aids versus buying them outright?

Resonate’s subscription service is a new way of investing in your journey towards healthy ageing. Our road to healthy ageing is ongoing and will continue to evolve as we get older. Our Unlimited easy subscription offers you a flexible and ongoing plan that includes the best technology – upgraded every 3 years, all-inclusive support and free cancellations and returns. We are confident there is no better value for hearing aids on the market than Unlimited by Resonate. Guaranteed. Use our online pricing slider to compare outright purchase payments versus subscription payments.

Does the $3 per day get locked in for life?

We are committed to keeping better hearing accessible to every New Zealander. Although it is not possible to guarantee the price, the more people that subscribe, the more likely it is that we can keep the price at $3 a day.

What happens if my subscription payments bounce?

We know these things can happen, so don’t worry. You will have full control over your payment details in your dashboard when you sign up with us, so if this does happen, you can easily change or update payment details and access other account management features online. If you have any specific questions, send us an email at hello@resonatehealth.co.nz, or call 0800 737 662.

Does the subscription include batteries?

Our best-in-class hearing aids come with rechargeability, so there is no need to worry about changing batteries at an inconvenient time. Rechargeable hearing aids hold a longer charge which is great for daily streaming and enhanced connectivity features. They are easier to handle, less hazardous for small children and environmentally friendlier. Book your appointment with us today.

Who is (GN) ReSound?

ReSound is part of The GN Group, based in Ballerup, Denmark, developing and making hearing aids. ReSound is represented in more than 80 countries around the world and has more than 150 years of experience and knowledge to produce some of the world's best and most innovative audio devices. ReSound aims to improve technology that gives you as close to natural hearing as possible. They were the first to deliver 2.4GHz technology (Bluetooth) in hearing aids for direct connectivity and the world's first Made for Apple hearing aid with direct stereo sound streaming. Read more about them here.

Is there a limit to the number of parts/components I can replace for free?

Your best-in-class hearing aid will come with a manufacturer’s warranty of three years to cover any unexpected faults, such as a mechanical breakdown or faulty parts. Consumables are included in your subscription and provided as part of a Fair Use policy.

What happens if I need support whilst travelling or being overseas?

We can support you with your hearing aids wherever you are, using an internet connection and ReSound’s Smart 3D app. We can fine-tune, adjust and update your devices quickly and easily, saving you from having to travel to a studio. Find out more