- An ACC application can keep being processed after switching to Resonate; subscribers don't need to return to their original provider once ACC responds, and can choose whichever provider they prefer.
- While waiting for ACC's decision, subscribers can start on the standard Unlimited subscription, begin wearing hearing aids and get ongoing care without waiting for funding to come through.
- If ACC approves the claim, the funding can either reduce the subscription cost further or be used to buy hearing aids outright; if it isn't approved, the subscriber simply stays on the standard subscription.
- ACC provides new hearing device funding every six years once a claim is approved, so it's worth a conversation with Resonate if dissatisfied with a current provider partway through that period.
What happens to your application
Your ACC application can keep being processed while you start with Resonate. You don't need to go back to your original provider when ACC gets back to you. You can choose whoever you like.
While you wait
You can start on the standard Unlimited subscription while ACC makes its decision. This means you can begin wearing hearing aids, find out how much they help and get ongoing care without waiting for funding.
If ACC approves your claim
Once ACC approves your funding, you have two options:
- Use your funding to reduce the cost of your subscription even further.
- Buy your hearing aids outright using your ACC funding.
If ACC doesn't approve your claim
You stay on the standard subscription, which is available to anyone whether or not they have ACC funding.
Already used your ACC funding elsewhere?
ACC provides new funding for hearing devices every six years when a claim is approved. If you are partway through that time and are unhappy with your hearing aids or the follow-up you are getting, it is worth talking to us about your options. We know these situations happen.
What this means for you
If you or someone you know is in this position, the best next step is a conversation with your local studio. They can explain how it works for your situation.
Need a hand?
Call us on 0800 737 662 or book a follow-up appointment online. We're always happy to help.
Resonate. The Podcast
Hi, I’m Kevin, Audiologist at Resonate Health Napier
