If your hearing aids aren't working as they should, it doesn't always mean something is broken.
Sometimes the problem is as simple as a blocked wax filter, a flat battery or a Bluetooth connection that needs resetting.
Here are a few things you can check at home before contacting your Resonate team.
If your hearing aids aren't producing sound
Step 1: Check the battery
Make sure your hearing aids are charged and switched on.
If they're rechargeable, place them in the charger and check that they're charging correctly.
Step 2: Check for blockages
Earwax, dust and other debris can build up around the speaker or microphone, reducing the volume and/or sound quality.
Check the dome and wax filter for visible blockages, and if the filter is blocked, replace it.
Step 3: Clean your hearing aids
Avoid putting water, cleaning sprays or sharp objects into the hearing aids. Instead, use a soft cloth or brush to gently remove any earwax and visible debris.
You can follow our guide to cleaning your hearing aids for more detailed instructions.
If your hearing aids sound muffled or unclear
If voices are suddenly harder to follow, check whether your hearing aids are sitting correctly in your ears.
A hearing aid that isn't positioned properly may not sound as clear as usual. If cleaning and reinserting your devices doesn't help, your audiologist can check whether the hearing aids need adjusting.
If your hearing aids won't connect to your phone
Make sure Bluetooth is switched on.
Open the ReSound Smart 3D app, which will tell you whether your hearing aids are connected. If they're not connecting, restart the app and your phone, and check whether either one needs updating.
When should I book an appointment?
If you've tried these steps and your hearing aids still aren't working properly, contact your local Resonate studio.
Your audiologist can check for blockages, damage or changes needed to the sound settings.
Need a hand?
Your Resonate Unlimited subscription includes hearing aid maintenance, repairs and ongoing adjustments.
Call 0800 737 662 to speak with our team and find out your local studio's drop-in hours.
Resonate. The Podcast
Hi, I’m Jay, an Audiologist with eight years of experience in the hearing healthcare industry.
