What makes Resonate so different from other hearing companies?

Other companies may want to sell you hearing aids; we want to do whatever’s best for your hearing health. It’s the reason we don’t offer gimmicks like ‘free hearing checks’ and instead focus on bringing you genuinely accessible solutions to transform your hearing. We offer the best value for hearing aids on the market, guaranteed.

I think I need hearing aids, why should I choose Resonate Unlimited?

We offer the best value for hearing aids on the market, guaranteed. Our monthly subscription model of payment means you get immediate access to the very best hearing technology in the market without having to invest thousands of dollars up front. All servicing is free, and every three years, when you need an upgrade, we’ll help with that too, all at no extra cost.

It sounds too good to be true. How are you able to offer this when other hearing companies don’t?

As an independent New Zealand company, we’re not answerable to international shareholders so we can truly put you first. Our audiologists are some of the best in the business and choose to work with us because they back our solutions - they even helped design them.

For people who do need a hearing aid, you only offer one option: why is that?

It’s our driving ambition to always do what’s best for your hearing health. Our team constantly reviews the latest hearing tech available internationally, and currently, there is only one option that makes the grade for healthy ageing - the ReSound Vivia™ 9, the world's best rechargeable, AI-driven hearing aid.

Free upgrades every three years?

Resonate won't sell you into your hearing aids and walk away. With us, you'll get the next generation of best tech every three years. Guaranteed.

New Zealand's only Consumer Trusted Hearing Healthcare Company

Our Consumer Trusted Report

At Resonate, "Trust Through Transparency" isn't just a slogan—it’s an audited fact. In March 2026, Consumer NZ completed a rigorous independent assessment of our entire operation. We are proud to be the only hearing healthcare provider in New Zealand to hold this accreditation

How we were assessed

To earn the Consumer Trusted tick, we passed a comprehensive 3-party audit, including:

Blind Mystery Shopping: Independent shoppers visited 8 of our studios to test our real-world service
Policy & Contract Review: Every line of our "Unlimited" subscription and clinical protocols was reviewed for fairness.
Digital Audit: Our website, social media, and privacy security were tested for transparency and accuracy.

James Whittaker

CEO & Founder

Any questions? Give me a call

+64 210 754 357

How we rated against Consumer NZ's 11 Principles of Trust

Commitment to Quality: Demonstrated through a genuine, ongoing commitment to high standards across all levels of the organisation
Excellence in Service: Validated by consistently high standards of customer service and exemplary complaint management.
Legal Compliance: Full compliance with the Consumer Guarantees Act and Fair Trading Act, supported by robust internal policies.
Transparent Payment Processes: Ensuring fair and clear invoicing, itemised fee structures, and professional money management.
Integrity and Trust: Upholding high levels of integrity in product delivery, reflected in the 5.0-star Google rating and positive customer sentiment.
Customer-Centric Design: Prioritising user experience (UX) and high customer satisfaction (C-Sat) scores in all service designs.
Dispute Resolution: Maintaining accessible, robust processes for managing refunds, repairs, and customer concerns.
Strong Digital Presence: Providing a consistent and trustworthy online experience with clear social media and communication guidelines.
Fair E-Commerce Practices: Offering a transparent and compliant online sales process that minimises consumer risk.
Privacy and Data Security: Protecting all personal information through secure data management and sound privacy policies.
Clear and Fair Contracts: Providing easy-to-understand contracts with clear pricing and no hidden "unfair" terms.

What this means for our customers

The Consumer Trusted tick is your "peace of mind" guarantee. It means that when you step into a Resonate studio, you are entering a space that has been verified for:

A "No-Pressure" Environment: Our focus is on your hearing health, not a transaction.
Fairness by Design: If our subscription model doesn't suit you, the return process is simple, professional, and empathetic
National Consistency: Whether you visit us in Dunedin, Wellington, or Milford, you will receive the same high standard of care.

"Resonate demonstrates a strong and consistent commitment to quality, customer service, and integrity... reinforcing trust and confidence in the brand." — Consumer NZ Final Report, 2026.

Learn more about Consumer Trusted.