What should I do if my hearing aids are lost or damaged?

• Your mobile phone and hearing aid app, if you use one
• Your contents insurance details, if you have cover

Step 1: Retrace your steps

Think about where you last remember wearing your hearing aids. Check the places you've visited and anywhere you might have taken them out.

It's also worth checking your clothing, particularly if you've recently taken off a jersey or jacket.

Step 2: Check your hearing aid app

If you use the ReSound app on your phone, you may be able to see the last location where your hearing aids were connected by Bluetooth.

This can give you a useful starting point for your search. Keep in mind that it shows their last recorded connection, rather than their current location.

Step 3: Contact Resonate

If you still can't find your hearing aids, give us a call. We'll explain the replacement process and help with any details you need for your insurance claim.

Step 4: Contact your insurance provider

Let your insurance company know your hearing aids are missing and lodge a claim.

Once your claim is approved and you have a claim number, we can arrange to fit your replacement hearing aids in studio.

If your insurance policy has an excess, you'll need to pay this when your replacement hearing aids are fitted.

Your Resonate Unlimited subscription covers hearing aid repairs.

Contact your local studio so our team can check the damage and work out whether your hearing aid needs repairing or replacing.

If a replacement is needed, we'll explain the insurance process and what happens next.

Call us on 0800 737 662 or visit your local Resonate studio.

If you don't have contents insurance, please get in touch so we can talk through your options.