My family member can't hear well. What should I do?

Reviewed by:
Ness Stanley
Published on:
July 21, 2026

It can be difficult to watch someone you care about struggle to hear. Approach the topic gently, in private, and with patience rather than criticism, and encourage them to book a hearing assessment so you can find out what support they need.

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My family member can't hear well. What should I do?

Written by:
Ness Stanley
Reviewed by:
Ness Stanley
Blog length:
4
 min read
Published:
July 21, 2026
Updated:
July 21, 2026
Summary
  • It’s natural to want to help a family member who’s struggling to hear, but hearing loss is often gradual, and it can be hard for them to recognise or accept.
  • Start the conversation gently, in private, and keep it supportive rather than critical.
  • Choose your words carefully, focusing on specific situations rather than general statements about their hearing.
  • Not every change in hearing is permanent, so encourage them to book a hearing assessment as early as possible.
  • Connecting with others on the same journey, such as at Resonate’s monthly Sound Advice events, can help reduce stigma and isolation.
  • Noticing the Signs

    It can be difficult to watch someone you care about struggle to hear. You might notice they’re asking people to repeat themselves, turning the television up louder than everyone else, or spending less time socialising because it’s too tiring.

    While it’s natural to want to help, it’s equally important that you approach the conversation with them with as much patience and understanding as possible. Many people don’t realise their hearing has changed because hearing loss is often gradual, making it easier to “put off” over time. Hearing aids may also carry a stigma for some people, so it’s important to approach the issue with as much empathy and understanding as possible.

    So, how can you start the conversation? We’ve put together a few tips for approaching the topic of hearing loss:

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    Start the conversation gently

    Hearing loss can be an emotional topic. Some people worry that needing hearing aids is a sign they’re getting older, while others simply don’t think their hearing is as bad as their family says it is.

    Keeping the conversation supportive rather than critical can make someone much more open to seeking help.

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    Let them know you're there for them

    Hearing loss can make people feel like they’re alone. Being there and supporting your loved one is such an essential part of their journey and can give them the confidence they need to take that next step. Offer to help make an appointment and join them for their first consultation.

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    Choose your words carefully

    For example, instead of saying, “You need hearing aids,” over family dinner, wait until you’re alone and say, “I have noticed you sometimes have trouble hearing when we’re in groups. Have you ever thought about checking your hearing?” or “I have noticed it has been harder to hear in noisy places lately. Have you felt that too?”

    The best thing you can do is encourage them to make an appointment with a hearing healthcare professional. Not every change in hearing is permanent. Sometimes the cause is something straightforward, such as earwax build-up or an ear infection, which may be treatable. The earlier you take action, the earlier we can find out what support you need.

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    Be open and honest

    Although it may be daunting to start a conversation about hearing loss, don’t shy away from being honest about the impact hearing loss has on the person and those around them. But if you’re sharing the tough truths, remember to be kind, compassionate and lead with empathy.

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    Connect with people who are going through their own hearing journey

    Talking to someone who “gets it” can be incredibly motivating. Spending time in the company of people who share your experience can reduce social isolation and stigma and provide a safe space for you to share how you feel without the pressure of explaining “why”. Our monthly Sound Advice events are a great place to start if you’re looking for real-world advice and to connect with like-minded people in your community!

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    Let them know you're there

    Hearing loss can make people feel like they’re alone, so your support is such an important part of their journey. Offer to help make an appointment, join them for their fitting, or simply be a safe person they can talk to.

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    Ness

    Hi, I’m Ness, one of the Navigators here at Resonate Health in the heart of Blenheim. I’m warm, friendly and passionate about helping as many people as I can on their hearing health journey.